Shipping, cancellations & refunds.

Part A

Ordering directly on ex1nutrition.com

Where enabled, ex1nutrition.com offers a direct checkout in addition to our marketplace listings (such as Amazon India, where available). This Part A applies only to orders placed directly on this Site. If you bought through Amazon, skip to Part C below.

1. How direct-store orders ship

We ship across India through our courier partners. Product pages and cart show our current ship-by date; checkout, your order confirmation email, and your order-status page show the fuller delivery estimate once your delivery address is known. Two figures matter:

• Dispatch time: how long we take to prepare and hand your order to the courier. In ordinary operation this is around 1 to 2 business days. During a time-limited preorder window (announced clearly wherever it applies, with its own ship-by date shown at checkout and in your confirmation email), dispatch may take longer; the ship-by date shown to you at the time of your order is the one that applies to it.
• Transit time: how long the courier takes after picking up your order, typically 1 to 3 business days for nearby states, 3 to 5 business days for most of India, and 5 to 8 business days for the Northeast, Jammu & Kashmir, Ladakh, and island territories.

Shipping is Rs 49 flat on direct-store orders, and free on orders of Rs 500 or more. The Rs 500 threshold is evaluated on your payable subtotal after any discount or coupon applied at checkout, not on the listed MRP.

Tracking is provided via the link in your shipping-confirmation email and on your order-status page once your order is picked up by the courier.

2. Cancelling a direct-store order (no penalty, before dispatch)

You can cancel a direct-store order at no cost and for any reason at any time BEFORE it has been handed to the courier for dispatch. To cancel, email care@ex1nutrition.com with your order number as soon as possible; we aim to acknowledge and process a pre-dispatch cancellation the same business day. If your order was prepaid, we refund the full amount charged to your original payment method once cancellation is confirmed. If your order was placed with cash on delivery, we refund the Rs 100 advance in full the same way: cancelling before dispatch never forfeits it (see refund timing below).

Once an order has been handed to the courier, it can no longer be cancelled through this pre-dispatch process; see Section 3 (Returns after delivery) instead.

3. Returns after delivery, damaged or defective product

If your EX1 product arrives damaged, tampered with, past expiry, or visibly defective, contact care@ex1nutrition.com directly with:

• Your EX1 order number.
• The batch number printed on the product label.
• Photos of the damage, tamper, or defect.

We coordinate a replacement or refund directly (not through Amazon, for a direct-store order). Most issues are resolved within 5 business days of receiving your report.

If you change your mind (unopened product, 7 days). Email care@ex1nutrition.com within 7 days of delivery. The product must be unopened with its seal intact, in its original packaging. We arrange and pay for the return pickup, so you are never charged for return shipping. Your refund is issued to your original payment method once we receive and verify the product.

Opened product cannot be returned. For food-safety and regulatory reasons a supplement that has been opened cannot be resold, so we cannot accept it back unless it is damaged, defective, or not what you ordered. In those cases see the section above, and the return is free regardless.

4. Refund timing, and cash on delivery

Refunds for direct-store orders are processed through Cashfree Payments back to your original payment method. Once we confirm a refund on our side, Cashfree typically completes it within 5 to 7 business days, though your bank or card issuer may take a few additional days to reflect it in your statement.

Cash on delivery. Where cash on delivery is offered on a direct-store order, an advance of Rs 100 is collected when you place the order and the balance is collected by the courier when your order is delivered. The Rs 100 is adjusted against your order total, so it is part of what you pay and never an additional charge. Cash on delivery may not be available for all orders.

We refund the Rs 100 advance in full if you cancel before dispatch, or if we are unable to dispatch your order. The advance is not refunded if delivery is refused or cannot be completed after the courier's delivery attempts, or if the order is cancelled after it has been handed to the courier. In those cases the order travels out and back at our cost, and the advance covers part of that. It applies only to those cases: every other outcome returns the Rs 100 to you.

5. Allergen-related concerns

If you experience an allergic reaction or adverse effect after taking an EX1 product, discontinue use immediately, consult a qualified healthcare professional, and contact care@ex1nutrition.com with the batch number printed on the label. We coordinate a replacement or refund and investigate every adverse-reaction report, including coordination with regulators where required.

Part B

International shipping

Direct-store shipping is currently India-only. International availability is under evaluation for future expansion.

Part C

Purchases made on Amazon India

If you bought your EX1 product through the Amazon India storefront (where available), your order, shipping, returns, and refund are handled entirely by Amazon under Amazon's own policies, not by EX1 directly. Amazon Prime members typically receive metro deliveries within 1 to 2 business days; standard delivery is 3 to 5 business days across most of India. Amazon's standard return window for sealed health supplements is 7 days from delivery, provided the product is unopened with original packaging and invoice intact; initiate a return through Your Orders on Amazon.in. Order modifications, cancellations, and address changes on an Amazon order are also managed through Your Orders; EX1 cannot modify an Amazon order directly. If your Amazon order arrives damaged, tampered with, or defective, you may still write to care@ex1nutrition.com with your Amazon order number, the batch number, and photos, and we will help coordinate with Amazon.